Public Interest

50 West 17th Street
Ninth Floor
New York, NY 10011
(212) 479-1700

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Account Management

Public Interest Network Services Inc. &
Public Interest Telecom Inc.

Support Overview

If you are experiencing any trouble with your Public Interest Network services, please contact us immediately. Our normal business hours are Monday through Friday, 9 am to 5 pm Eastern Time.

During off-hours, holidays, and weekends, please call the listed telephone numbers to be connected to our on-call technician. If you are having trouble reaching our on-call technician or have other service issues, please see our Escalation List to speak with a company manager or owner.

For specific issues please contact us at the following e-mail addresses or telephone numbers...

Network Support

For assistance with problems related to voice service, data, Internet access, e-mail, and billing, please contact Network Support for immediate attention.
E-mail: support@pins.net
Telephone: (212) 479-1700

Scheduling & Dispatch

For assistance with moves, additions or changes, and problems related to telephone systems, voicemail, and cabling, please contact Scheduling & Dispatch for customer site field service.
E-mail: service@pins.net
Telephone: (212) 479-1700

Sales

To explore how Public Interest can be of service to your organization with our wide offerings of telephone and Internet services please contact:
E-mail: sales@pins.net
Telephone: (212) 479-1700

From outside of New York City:

Toll Free: (800) 835-6299

In the extremely unlikely event that you are unable to reach PINS at our office numbers, we can be contacted at this emergency number: (800) 815-1455