Escalation List
Public Interest is deeply committed serving our clients and being highly responsive to any need or problem that may arise. The following is the Public Interest Escalation list. If you feel your issue is not being addressed in timely fashion, then escalate the issue to the next level:
Level 1
All Billing Inquiries and Technical support
E-mail: support@pins.net
Telephone: (212) 479-1700
Level 2
Gregory Lett, Senior Network Manager
E-mail: greg@pins.net
Telephone: (917) 379-7374
Level 3
Michael Lavelle, VP Customer Relations
E-mail: lavelle@pins.net
Telephone: (917) 379-6768
Level 4
David Birnbaum, COO
E-mail: davidb@pins.net
Telephone: (917) 716-6270
President's Hotline
Steve Gelmis, President
E-mail: steve@pins.net
Telephone: (917) 251-2372