Support Overview
If you are experiencing any trouble with your Public Interest Network services, please contact us immediately. Our normal business hours are Monday through Friday, 9 am to 5 pm Eastern Time.
During off-hours, holidays, and weekends, please call the listed telephone numbers to be connected to our on-call technician. If you are having trouble reaching our on-call technician or have other service issues, please see our Escalation List to speak with a company manager or owner.
For specific issues please contact us at the following e-mail addresses or telephone numbers...
Network Support
For assistance with problems related to voice service, data, Internet access, e-mail, and billing, please contact Network Support for immediate attention.
E-mail: support@pins.net
Telephone: (212) 479-1700
Scheduling & Dispatch
For assistance with moves, additions or changes, and problems related to telephone systems, voicemail, and cabling, please contact Scheduling & Dispatch for customer site field service.
E-mail: service@pins.net
Telephone: (212) 479-1700
Sales
To explore how Public Interest can be of service to your organization with our wide offerings of telephone and Internet services please contact:
E-mail: sales@pins.net
Telephone: (212) 479-1700
From outside of New York City:
Toll Free: (800) 835-6299